Technical Support / Customer Support

Technical Support / Customer Support

In order to support customers from multiple time zones, "Technical Support / Customer Support" is provided via e-mail only.

Optimumcut endeavour to respond to all queries / enquiries within 48 hours.

Please contact us if you have any questions or problems not answered in this guide or in the online help, or if you have any suggestions or special requests regarding an Optimumcut product.

You can contact us using any of the following methods:

e-mail: support@optimumcut.com

Feature Requests: www.optimumcut.com

Reporting A Problem

When reporting a problem or issue, please include any information that might help us diagnose the problem. The following details are often the most helpful:

1.        The version of the Optimumcut software you are using.

2.        The version of Windows that you are running.

3.        The circumstances and exact sequence of steps that led to the problem.

4.        The text of the error messages (if any), and contents of the Details dialog box.

5.        A list of other programs that you were running when the error occurred.